Seabrook Classics Product Information

All Seabrook Classic products are custom built to order.  Therefore, all Seabrook Classic products featured on our sites have separate Shipping Procedures, Cancellation Policies and Product Guarantees and Warranties from our standard store policies.  Please review thoroughly prior to placing your order with us.

SHIPPING POLICY:  IMPORTANT!!!
All merchandise must be opened and inspected for damage at time of delivery and before signing the bill of lading with the delivery driver.  If you are unable to inspect your order at time of delivery, write on the bill of lading "subject to inspection" above your signature.

If you sign the Bill of Lading WITHOUT inspecting the merchandise or making the above note YOU ARE ACCEPTING THE DELIVERY AND SIGNING THAT IT IS BEING RECEIVED IN GOOD CONDITION. In this case, ANY DAMAGE - Including Concealed Damage - Is YOUR RESPONSIBILITY to claim with the Freight Carrier.

If the merchandise is:
1. Damaged - regardless of how the damage occoured
2. Not what you ordered
3. Incorrect in any way
Refuse the delivery in order to have it returned to Seabrook Classics for repair or replacement and contact us immediately.

If you have the ability to have the furniture repaired locally please accept the furniture noting the damage on the bill of lading and contact us immediately for further instructions.

If delivery is refused, NOTE THE DAMAGE ON THE BILL OF LADING AND Seabrook Classics WILL HANDLE ALL CLAIMS WITH THE CARRIER AND WILL RE-SHIP AS SOON AS POSSIBLE.

IF YOU ACCEPT DAMAGED OR INCORRECT MERCHANDISE REGARDLESS OF THE REASON FOR DAMAGE, IT IS YOUR RESPONSIBILITY TO FILE CLAIMS WITH THE CARRIER AND/OR HAVE ITEMS RETURNED TO Seabrook Classics FOR REPAIR OR REPLACEMENT.  CHARGES WILL APPLY.

SHIPPING PROCEDURES:
Seabrook Furniture can be delivered to a business or a residence, however the carrier only provides curbside delivery upon arrival. We apologize but inside delivery is not available. If you need to have the furniture delivered to a residence just make sure you have someone there who can receive the order as well as be able to bring the order inside from the curb.   Deliveries to business with a loading dock are shipped via furniture carrier Shelba Johnson - phone 800-230-6415.  Non loading dock businesses and residential deliveries may ship via various delivery companies and are subject to additional delivery surcharges.


CANCELLATION POLICY:
All items are custom built to order.  Cancellation of orders must be submitted in writing.

Orders cancelled within two weeks of placing order will receive a full refund.
Orders cancelled 2 weeks of order date will have a penalty of 50% of the order total. 
Refunds will be processed within 2-3 weeks of the request.  


PRODUCT GUARANTEE AND WARRANTY:
Seabrook Classics furniture is manufactured to exacting standards under constant quality control inspections.  Changes in atmospheric conditions can affect wood products.  Extreme changes in humidity may cause warping, cracks and splits.  Uneven surfaces can cause doors to become out of square and sag.

The only warranty expressed or implied is a one-year guarantee against defect in workmanship and material.  Furniture damaged in shipping is not included - refer to above shipping policy.

This warranty does not apply to damage that may result from neglect, accidental or intentional damage, exposure to extremes in temperature and humidity and alteration or abuse of the product.

Furniture ordered unfinished does not come with a warranty and Seabrook Classics or Cyber Island Shops is not responsible for custom paint finishes.

Cyber Island Shops and Seabrook Classics requires a detailed description of products requiring repair and may require photographs.  Claims must be made by you directly to Cyber Island Shops, Inc. and not Seabrook Classics.  Cyber Island Shops will then contact Seabrook Classics on your behalf.  Once determined that none of the above exceptions are evident, Seabrook Classics will make the repair or replacement or approve a local vendor to do so.   If a local vendor is authorized, obligation under this warranty is limited to 60 days after receipt of approval by Seabrook Classics.

CARE & FINISH
Painted Finishes - Clean with slightly damp cloth only.  Wipe dry.
Stained Finishes - Clean with slightly damp cloth only.  Wipe dry.

No two trees are exactly alike and each cut of wood takes stain differently.  Variations between samples and finished goods should be anticipated.

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